The Vacant Shops Academy

“Half the visibly vacant units in town and city centres have no commercial property agent involved in trying to get them let.”

50 per cent. One in every two.

…and that’s an average figure, so in your place it might be higher. Tho of course there are locations with a lower number, in some we’ve tallied it’s above the 70 per cent mark.

So if there’s no-one proactively trying to secure a new tenant. If there is no board for a would-be occupier to get details from and nothing online, surely it’s less likely to be back in play anytime soon…?

This explains why we are so keen to emphasise to local teams we’re working with on tackling #highstreet vacancy that it’s not just an agents-landlord thing…

…and why we are so sure that having a ‘place partnership’ – bringing together agents, landlords, businesses, community, cultural organisations, councils, chamber, BID where there is one to work on this – means you’ll reduce your headline vacancy rate quicker and more sustainably, and improve the mix of uses.

Couple of explainers…

We started counting which visibly vacant units had an agent involved and which didn’t in our early #TheVacantShopsAcademy locations and have maintained it since, so the data now covers 30+ places (with more to add as we ‘audit’ our newest commissions);

• It’s worth saying also that some of those in the ‘no agent’ tally might have had one on the case but the board’s now down as it let, it’s not got one because tho empty the unit has a former tenant still paying rent on an unexpired lease, or the landlord is trying to take on that marketing role.

Still, that average figure seems high. Too high…

…and trying to get more of your empty units marketed is for sure part of the journey to reducing vacancy.

Do you know what the agent / no agent percentage is in your town or city centre…?

It’d be interesting to hear from you…

To visit another of our new Scotland tackling #highstreet vacancy commissions: Galashiels.

Lots to reflect on including…

• A really strong group of independents, in attractive buildings with careful work done on shop fronts and window displays;
• Major additions, the award-winning, purpose-built Great Tapestry of Scotland centre and new Transport Interchange;
• A long stretch of maintained and so tidy, colourful park and a paved market place to allow folk to sit and rest a while;
• A wall art and on-street installations project focused on the town’s history & heritage;
• Striking views of the surrounding countryside (especially if you can get up to some of its taller buildings) which does so much to bring visitors here;
• A waterway running through creating its own feature;

…and more.

Not least from our perspective that the town’s business improvement district team – BID for Galashiels – are already focused on its small set of large, longer term and so potentially tricky to get back in play vacant units, engaging with landlords, raising awareness among partners and starting to think through potential options.

Really looking forward to running the ‘audit, engage’ part of our approach and supporting this local initiative.

As regular readers will know, getting a ‘place partnership’ on the case and exploring the potential role for arts & crafts, creative, culture, community, history & heritage, leisure, education, health and health & wellbeing as go-to occupiers are two key elements of how we see things, so it’s encouraging to find places already started.

…and if you’re in this part of the world walking, cycling, golfing or travelling a borders stations train, it’s worth a visit…!

…a really enjoyable, insightful first visit to Stirling city centre.

• a collection of striking buildings, with thought given to reflecting their history;
• a really strong group of #retail, #hospitality and services independents;
• a varied national brand offer, largely based in the indoor shopping centre;
• a number of recent additions with more on the way;
• signs of a proactive creative community taking its place in the city centre;
• the beginnings of a #streetart and installations theme;
• …and especially interesting from our perspective, a number of intriguing vacant unit opportunities for businesses and organisations, especially in our ‘alternative’ or additional #highstreet uses list that runs from arts & crafts thru leisure and education to health & wellbeing, to take on space.

We’re looking forward now to running our ‘audit, engage’ approach to see what more it tells us about the status, options and barriers to let of those ‘opportunities’ units and the ‘next steps’ that suggests.

If you’re in this part of the world it’s 100% worth a visit…!

It’s really heartening to return to a town centre we’d run our ‘audit, engage’ approach in among earlier adopters for #TheVacantShopsAcademy and to find it looks to be moving forward strongly on a number of fronts.

So back to the attractive, heritage town that is Monmouth and several noticeable changes, including…

• + A new group of independents in the pedestrianised ‘top of town’;
• + Neat examples of #streetart adding to the improved ‘look’ of that area;
• + Visible progress on a set of what looked to be more challenging vacants, with one or two of those now being marketed or in new ownership and potential therefore to be brought back into use;
• + A recently-opened banking hub;
• + A new grocers in a really handy ‘cut through’ spot;
• + New ownership and a major refurb pre-opening project for a landmark building at one of the town centre’s key entrance points.

Challenges too, including a slightly surprising mini-cluster of vacant units in the central section of the #highstreet to work on, but encouraging still.

Interested as ever to hear how your town or city centre has fared through the 2025 lettings season as it draws to a close…

Historic landmarks, heritage buildings, seafront, #streetart and installations, treasured local characters, a market – all things that can be a factor in work to strengthen the vitality and viability of your town or city centre and its businesses today.

It’d be really interesting to hear how important those features are if you have them in your place.

For us it was part of a fascinating out & about in Fleetwood – the latest town centre we’re supporting on tackling #highstreet vacancy. 40 locations now with three more joining in the weeks ahead…

…and it started us thinking how all those elements can contribute to ‘next steps’.

As well as getting a ‘place partnership’ on the case, the other main focus of our ‘audit, engage, encourage, promote’ approach is exploring the role of arts & crafts, creative, culture, community, history & heritage, leisure, education, health and health & wellbeing as potential go-to options to take on empty units. And you can get a clue to how much promise those have from the street scene and surroundings.

Really looking forward now to doing the follow on research to understand the status of the vacant units in the central streets here, their backstory, barriers to let and ways to overcome them…

…but it already looks – alongside the existing #retail, #hospitality and services offer – like those ‘alternative’ or additional use types could be key.

How important are they in driving change in your place…? Do let us know…

It was just one of those special town centres days…

An insightful, enjoyable and encouraging trip to meet the team behind the Dewsbury Arcade regen story and some of those who’ll be a crucial part of its next chapter as “the UK’s very first community-run shopping centre”.

So I was invited to talk about tackling #highstreet vacancy generally, the crucial role of a ‘place partnership’ and the opportunities that looking to arts & crafts, creative, culture, community, history & heritage, leisure, education, health and health & wellbeing, as go-to options for empty units, can bring.

Being able to do that in a previously empty shopping centre unit which the Arcade group have turned into a combination of pop up shop, history & heritage exhibition, art gallery, community engagement hub, workshops & event host and more, was great…

…especially since also there on the night were the talented owners and support teams of four businesses that are among those considering taking on space when the Arcade opens.

It was energising to see so many people in the room interested in their town centre, how it moves forward and the part they can play, to see the wonderful heritage buildings they have, hear about the Dewsbury Market regen project alongside and take a quick walk-see of some of the positives re-uses already underway.

I finished the presentation with a question for them. We believe that by running with our ‘audit, engage, encourage, promote’ approach and getting a ‘place partnership’ on the case, town and city centres can halve their headline vacancy rate in 18 months.

“Can you…?”, I asked Team Dewsbury. I reckon they can.

If you could bring one empty unit in your town or city centre back into use, which would it be…

and why…? Might it be because it’s a prominent, landmark maybe heritage building, it’s very long time empty, it looks worse than any of the others, it has the most potential to transform the fortunes of the street it’s on or your place as a whole…?

It’d be great to hear and, if you have them, to see images of the one you’d choose.

I’d also be interested to hear how you’re going about it.

• Are you in conversation with the agent or landlord;
• Have you taken a ‘place partnership’ team including council planners, conservation officers, building control with private sector architects and developers inside to assess the options, the barriers to getting it back in play and potential roles in that for each partner;
• Is splitting the ground floor into smaller units or separating off the uppers if it has them an option;
• Could you use the new High Street Rental Auction power to help make progress;
• Did you explore pop up or meanwhile use opportunities;
• Might alternative uses – arts & crafts, creative, culture, community, history & heritage, leisure, education, health, health & wellbeing – be a go-to rather than #retail, #hospitality or services.

We’ve just been talking through this whole process with one of the locations we’re supporting on tackling #highstreet vacancy as part of their work on a priority ‘target units’ list.

Do let us know what’s on yours and how you’re going about turning them round…

“They’re not making this up. This is really what they see and are finding. Their day-to-day experience on and about the #highstreet.”

It’s a line I was inspired to use while co-hosting the latest in a series of launch events for the brilliant HighStreetPositives campaign, this time in Darlington.

From a hugely encouraging agent update on enquiries, requirements and new openings to a very upbeat ‘local voices’ panel featuring three business owners here talking about their story, perspective and plans, there was so much that’s positive throughout.

Yes there are challenges and we reflected many of those too but in the spirit of community, collaboration and collective effort that’s at the heart of what Laura Harris, the founding members and supporters are building.

It feels like a crucial time. One where, if you believe strongly in our town and city centres, what they are and can be, then it’d be great to have you join the ‘positives’, adding your voice and energy to those of the growing number we have.

Great too to be able to take the conversation to Darlington – a place, from our walk-see before and after the event that looks and seems so well.

Work to do as ever but a dedicated, thoughtful, practical team on that too.

So thank you to everyone who played a part in the event. We’re looking forward to the next wherever that takes us, and to seeing Laura’s inbox and DM folder pinging with new additions to the #HighStreetPositives community, especially if you’re a #retail, #hospitality or services business or organisation that would like to invest in helping take this important place initiative to its next level.

It’d be great to hear from you…

A city that was home during my first run of radio days (who knew…?).

A place I’ve returned to often down the years.

Chance to see what’s changed and changing and catch up with some of the things that have stayed the same, at least outwardly, even if they’ve adjusted with the times to still be part of the story today.

And so on this short break, back again to Norwich city centre.

Awesome heritage buildings, a colourful historic city market, long-established independents, remaining and recently arrived #retail and #hospitality brands, interesting innovations from our ‘alternative’ uses list including community, leisure, health & wellbeing, and more.

As with Cromer the days before, it’s not a place we’re working on tackling #highstreet vacancy and so just on a walk-see here without being across all of the back stories that make such a difference to perceptions, but an intriguing visit anyways.

So thank you Norwich (again) and – also like Cromer – I’d say, if you’re in this part of the world 100% do stop by…!